Over the past few years, I have been committed to empowering customers and building solid expertise in support techniques across various software environments. My experience has allowed me to engage in managing customers support through the entire lifecycle. My responsibilities include providing best practices and resolving complex technical issues and developing effective solutions. Experience in Vector Databases, Relational Databases, Data Pipelines, Cloud services, SaaS applications, and Software Development environments. Additionally, I have led and mentored junior engineers, provided training, managed escalations, and facilitated cross-functional collaborations to enhance customer support outcomes.

Skilled in troubleshooting, I deliver effective solutions, suggest product improvements, and advise on best practices to improve customer experiences. With a solid background in computer technology, I have a demonstrated track record in software troubleshooting and customer support with an award, driving technical resolutions and growth for global customers, particularly in the US and Europe.