Mohamed Shahin
Technical Success Manager – Customer SuccessFor the past few years, I have been dedicated to empowering customers and building solid expertise in support techniques across various software environments. This journey has evolved with my role as a Technical Success Manager (Specialist at Weaviate Vector Database), where I've taken a step forward in managing the lifecycle of customers, from onboarding, support to retention, ensuring their success and growth with Vector Database. My experience involves in resolving complex technical issues to developing customer success plans, ensuring both immediate support and long-term partnership.
Proficient in Vector Databases, Data Pipelines, Cloud services, SaaS applications, and Software Development environments. I've led and mentored juniors' engineers, providing training, managing escalations, and cross-functional collaborations to drive customer success.